Section 01
Overview
At BluePrintCommerce LLC ("we," "us," or "our"), we pride ourselves on delivering high-quality web design, e-commerce development, and digital strategy services. Because our services involve dedicated time, custom labor, and specialized expertise, we have established the following Refund and Cancellation Policy.
Section 02
Custom Web Design & Development
Due to the nature of custom digital services, time and labor cannot be returned. Our refund policy on project-based work is strictly defined:
- ✓Upfront Deposits: A deposit is required to secure your place in our production schedule and begin discovery or design work. Once work has commenced, this deposit is 100% non-refundable.
- ✓Mid-Project Cancellations: Written notice is required. You will be billed for all work completed up to the cancellation date at our standard rate. If completed work exceeds the deposit value, an invoice for the balance will be issued.
- ✓Completed Projects: No refunds are issued on completed websites, funnels, or digital assets once the final payment has been made and the project has been handed over or launched.
Section 03
Monthly Retainers & Subscriptions
For ongoing services such as website maintenance, hosting, SEO, or continuous marketing support:
- ✓Cancellation Notice: Clients may cancel at any time with at least 30 days' written notice before the next billing cycle.
- ✓Prorated Refunds: We do not offer prorated refunds for mid-month cancellations. Service continues until the end of the current paid billing cycle.
Section 04
Accidental Charges & Billing Errors
If you believe you have been billed in error — for example, a duplicate charge — please contact our support team immediately. Verified billing errors will be refunded in full to the original payment method within 5–10 business days.
Section 05
Dispute Resolution & Chargebacks
We ask that clients contact us directly to resolve any concerns before initiating a chargeback with their bank or card issuer.
Please note: Initiating a chargeback for services rendered without prior communication is a violation of our Terms of Service. In the event of an unwarranted chargeback, we will submit all project agreements, communication records, and proof of delivered work to the payment processor to dispute the claim.
Section 06
Client Responsibilities
Delays caused by the client — such as failure to provide required content, images, or platform access — do not constitute a breach of contract on our part and do not entitle the client to a refund.
Projects paused by the client for more than 45 days may be subject to a reactivation fee before work can resume.
Section 07
Contact Us
If you have questions about this policy or need to discuss a cancellation, please reach out directly:
